The T-mobilitat system works with the same ATM travel passes that have existed until now in Barcelona. With the new platform, you can top up the pass that best suits you onto the support you have chosen, with all the advantages this entails. Initially, however, the new T-mobilitat system will coexist with the system of magnetic stripe card tickets until the new platform is fully in place.
Travel passes can be purchased in person or online.
Remember that you must have previously registered with the T-mobilitat system and have a support – smartcard or mobile – to be able to purchase and top up travel passes.
Subsidised travel passes, such as the T-jove and those for single-parent and large families (FM/FN), can be acquired by users registered with these profiles, as has always been the case. With the new system, T-mobilitat users can have one or more profiles associated with their account, allowing them to acquire these subsidised passes.
Automatically assigned to all users under the age of 30. This allows the acquisition of the T-jove travel pass.
It must be initially registered online or in person at a customer service and information point, presenting the typical supporting documentation:
This allows the purchase of the FM/FN range of passes while your single-parent or large family documentation is valid.
As the system is implemented, more profiles will be added, such as the unemployed person profile, and each user will be able to have up to four profiles.
If you have purchased a pass and wish to return it, this can be done within 24 hours from the date of purchase to obtain a refund, provided that it has not been used.
One of the advantages of T-mobilitat is the possibility of blocking the card if it is lost or stolen, so that nobody else can use it. You can block a card in these ways:
You can do it through the personal area of this website, in the 'Manage cards' section.
Request it through our attention channels or at a physical point.
Once blocked, you can ask for a duplicate card, and on this you can retrieve the pass you had on the lost card, if it was still valid or had journeys left. You need to do this at a physical point, and all you have to pay is the cost of the card (€4.50). Once you have asked for the duplicate, your old card will be completely cancelled.
It is important to bear in mind that blocking a card with a time-limited pass (like T-usual or T-jove) where the time has already started does not pause the validity of the pass. In other words, if you block a T-usual that you have already started to use, and three days pass before you ask for a duplicate, these three days will be used up.
If you end up finding your card and have not yet asked for a duplicate, you have the option of unblocking it, through the personal area of the website or some attention channels; if in doubt, contact us.
With T-mobilitat, fraudulent use of passes will lead to the pass in question being blocked, as well as any minimum charge or sanction imposed. For example, this would apply to a person using a reduced-price pass (T-jove, FM/FN or T-16) without proving their status as a beneficiary or the holder of the pass.
The pass will be blocked by an inspection team and cannot be used, unless the person asks for it to be unblocked by appealing. This can be done using the oficial "Generic request" form of the Generalitat, choosing Autoritat del Transport Metropolità (ATM) Àrea de Barcelona as an addressee organization: together with your details, you must explain in detail the reasons for making improper use of the pass, and attach any documents proving the reasons you give. You can also submit the form in person at any public administration office, through the legal mechanisms. More information, here.
You will receive the resolution within one month from the register date.
Sign up on this website.
Request the card or set up the app for mobile travel.
Choose which ticket you want to top up.
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