Accessibility - T-mobilitat

Accessibility of the T-mobilitat website

The T-mobilitat website is a Public Administration platform and must therefore ensure universal access for all citizens. Its commitment to accessibility is strong, demonstrated through a double-A certification audited annually.

Some of the available tools include:

  • High contrast mode for easier reading for users with visual impairments.
  • Tool to increase the size of text and key elements.
  • Alternative descriptions for visual elements to support screen readers used by blind users.

 

->Check the official certification here (document only in Spanish), audited and issued by a specialized external company.

Accessibility of the T-mobilitat App

The T-mobilitat app development and usability team is constantly working to ensure that the app’s design meets the needs and capabilities of all users. This includes features already in place and others in progress:

  • A system design that complies with the double-A accessibility certification.
  • Larger font sizes.
  • Dark or light mode, suitable for different lighting conditions.
  • Screen reader-compatible elements for blind users.
     

Accessibility of customer service

The T-mobilitat Center is the core of customer service, and accessibility is a key priority of the project. Key features include:

The help center is on a single floor, located in a pedestrian-friendly area with wide sidewalks, easily accessible by public or private transport.

We offer the possibility of receiving personalized assistance in sign language, either in person or by video call, in Catalan, Spanish, and English.

The hearing loop eliminates background noise and reverberations, thereby improving the sound quality received by hearing aids and/or cochlear implants of people with hearing loss.

The customer service office at the T-mobilitat Centre has podotactile signage to help guide people with visual impairments inside the facility.

Code structure with audio description widely used by the blind community. They can be read using the NaviLensGO app, available for download on Android and iOS.

We strive to be a welcoming, understandable, and respectful space for autistic individuals, incorporating cognitive accessibility measures that support a clearer, more predictable, and safer experience. All the information here.

Adapted help content

This video explains how to register and purchase a T-mobilitat card online to receive it at home.

 

This video explains, from a cognitively accessible perspective, how to carry out different T-mobilitat procedures, from registration to purchasing the card through different channels, as well as accrediting a discounted profile. You can view it here.

In addition to these two adapted videos, a wide range of subtitled video tutorials in various languages is available on the T-mobilitat YouTube channel.

Partner organizations

 

Do you have any complaints or suggestions?

If you have any requests or complaints related to T-mobilitat accessibility, you can contact us through any of our communication channels.

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