Request for T-16 - T-mobilitat

T-mobilitat for children under 16

 

The T-mobilitat system offers an independent card for children and adolescents under 16 who use the discounted T-16 pass, the transportation pass that allows minors living in the municipalities of the Barcelona area to travel within their residential area from 4 years to 6 months after turning 16.

  • Cost: €4.50.
  • Requires both the parent/guardian and the child to register. 
  • Only allows the T-16 pass to be topped up onto the card.
  • When the validity of the T-16 pass expires, the card cannot be topped up.
  • It can be requested online, on this website, at different points of the transport network, which you can check a little further down on this same page.
The T-16 on T-mobilitat

How to request the T-16 card online

Register your details in the system in just a few minutes through this link.

If the registration is not automatic and we need to review the data, you won’t be able to proceed with the following steps until the registration is fully confirmed.

Once we confirm that your registration is correct, log in to access the personal area of this website and go to the section 'Accounts I Manage'.

In this section, you can add the child. You will need to attach their identification documentation, which we will need to verify, so the registration will not be automatic or immediate. Here is the documentation you will need to attach, depending on the case:

  • ID card (DNI): Both sides of the valid ID card of the minor.
  • NIE (Foreigner Identification Number): Both sides of the valid document of the minor.
  • Passport: The page of the valid document where the photograph and data are displayed.
  • Family book: The page that shows the family book number and the page of the child being registered.

When we confirm the registration of the child, you will receive an email informing you that the T-16 profile has been assigned correctly. At this point, you can already request the T-16. Go back to the 'Accounts I Manage' section of the personal area. Access 'Supports' and request a T-mobilitat T-16 card, which will be delivered to the address you provided in 5-10 business days.

It is important that the requested card type is the one related to the T-16, which will only appear if the minor has the T-16 Profile correctly assigned. If you encounter any issues at this stage and the correct profile or card type does not appear, please contact us.

 

The card will arrive at your home deactivated for security, and you will need to activate it to be able to travel with it.

  1. The responsible person must check the activation PIN on this website by logging into the personal area. You will find the query button in the 'Supports' section of the child, which you can access in 'Accounts I Manage'.
  2. Once you have the PIN, you can activate the card in two ways:
  • Through the T-mobilitat app if you have a mobile phone with NFC: read the card with the phone, enter the PIN, and then bring the two elements close together again.
  • At a ticket machine in the network. Bring the card close to the machine's reader, follow the instructions to enter the PIN, and then bring the card close again.
     

How to request the T-16 card a

The procedure must be carried out by the parent or legal guardian of the minor; the child does not need to be present.

  • Original and valid identification document of the adult carrying out the process.

  • Original and valid identification document of the minor (DNI, NIE, passport, or family book).

Remember that the cost of the plastic card is a one-time payment of €4.5.

These are the customer service offices where you can go to activate a T-16 card:

Where can the T-16 be used?

Where can the T-16 be used?

 

The T-16 allows the minor to travel on all integrated means of transportation within their residential zone. Check your municipality to know which zone applies to you:

 

Check zones

What you need to know about T-16 on T-mobilitat

The new format for the T-16 has various advantages compared with the old T-16 card:

  • The card no longer has to be renewed, as the magnetic format one did. If it is not lost, the card can be used until 6 months after you turn 16.

  • If the card is lost or stolen, it can be blocked so it cannot be used by anyone else.

  • A duplicate T-16 in T-mobilitat format will cost 4.50 euros, unlike duplicates under the current magnetic system, which cost 35 euros. Duplicates can be ordered if the card is lost or stolen.

ONLINE

In the case of losing the T-16 card, it must be blocked so that no one else can use it: you can do this through the 'Accounts I manage' section in the personal area of this website or the FGC website, by logging in with the web account credentials of the mother, father, or legal guardian. In the minor's information, go to the 'Supports' section, and find the specific card. Once blocked, contact us to request a duplicate.

You can also block the lost card and ask for a new one on TMB website.

IN PERSON

You can also manage the blocking of the card and purchase of a duplicate at one of the following personal attention points:

  • The T-mobilitat Centre: Av. de la Granvia de L’Hospitalet, 16-20. Appointments only.

  • Local train (Rodalies) customer service point in Plaça Catalunya. No appointment necessary.

  • Local train (Rodalies) customer service point in Passeig de Gràcia. No appointment necessary.

  • Local train (Rodalies) customer service point in Sants Station. No appointment necessary.

  • Teisa offices: carrer Roger de Llúria, 26, Barcelona. Appointments only (calling 93 215 35 66).

  • ALSA, Estació del Nord: carrer Ali Bei, 80, Barcelona. No appointment necessary.

  • Autocars Font: Carrer Tamarit, 105, Ripollet. Appointments only.

  • AMTU: c. Josep Umbert 92-94, Granollers. No appointment necessary.

  • Mataró Bus: c. Francesc Layret, 72, Mataró. Appointments only (by mail to info.matarobus@avanzagrupo.com).

  • Soler i Sauret: Ctra. Laureà Miró, 426, Sant Feliu de Llobregat. Appointments only.

  • TMESA: carrer Iscle Soler, 9, Terrassa. Appointments only.

  • Sarbus: Bus station – Carrer de l’Estació, 67. Appointment only (calling 93 580 67 00).

The cost of the duplicate, whether online or in person, will be € 4.50.

If you have a problem with the T-mobilitat T-16 and your child can’t travel, talk to public transport staff, who will offer you a provisional solution. Later you can go to the following points for a permanent card exchange:

  • The T-mobilitat Centre: Av. de la Granvia de L’Hospitalet, 16-20. Appointments only.

  • Local train (Rodalies) customer service point in Plaça Catalunya. No appointment necessary.

  • Local train (Rodalies) customer service point in Passeig de Gràcia. No appointment necessary.

  • Local train (Rodalies) customer service point in Sants Station. No appointment necessary.

  • ALSA, Estació del Nord: carrer Ali Bei, 80. No appointment necessary.

  • Trambaix: Av. Barcelona s/n, Sant Joan Despí. Appointments only.

  • Trambesòs: Av. Eduard Maristany, s/n, Sant Adrià de Besòs. Appointments only.

  • Teisa offices: carrer Roger de Llúria, 26. Appointments only (calling 93 215 35 66).

  • Autocars Font: Carrer Tamarit, 105, Ripollet. Appointments only.

  • Soler i Sauret: Ctra. Laureà Miró, 426, Sant Feliu de Llobregat. Appointments only.

  • Autocorb: Carretera de l'Amunt, 6-8, Corbera de Llobregat. Appointments only.

  • AMTU: c. Josep Umbert 92-94, Granollers. No appointment necessary.

  • Mataró Bus: c. Francesc Layret, 72, Mataró. Appointments only (by mail to info.matarobus@avanzagrupo.com).

  • TMESA: carrer Iscle Soler, 9, Terrassa. Appointments only.

  • Sarbus: Bus station – Carrer de l’Estació, 67. Appointment only (calling 93 580 67 00).

You can exchange a card for free when it is defective or has stopped working, as long as this is not due to misuse.

If someone who is not the beneficiary uses the T-16 and this is proved by an inspection team, a penalty may be imposed and the card will be blocked for 3 years, according to the T-mobilitat use conditions, approved by the ATM.

If the person does not agree and wants to use it again, they must request the unblocking by submitting an appeal to the ATM. This can be done online through the following Generalitat de Catalunya procedure; in the link, you will find a step-by-step guide and all the information, also on how to do the procedure in person.

Check the regulation for T-16 travel pass. Information only available in Catalan.

Frequently asked questions about T-16

If there is a problem and the card does not arrive within 10 working days, contact us via our customer service channels.

Most procedures always have to be carried out by the adult linked to the child’s account or another authorised person. But the child can ask basic questions about the ticket and the support on machines in the network or on their personal area of the T-mobilitat website or contact our customers service channels to block the card if they lose it, or ask for a exchange, if the card doesn’t work.

The T-16 can be used with the T-mobilitat card, not on a mobile phone.

No. No other ticket can be loaded on to the support with the T-16. It will be identified with the child’s name and the term "T-16". 

The T-16 ticket can only be loaded on to the child’s T-16 support.

In person: it can be done by submitting this form with the original and current ID of the minor, the current guardian and the new guardian at a customer service office. 

Online: it can be done by registering a request here, where this form should be attached and electronically signed both by the current and new guardian. It must also attach the original and current ID of the minor, the current guardian and the new one guardian.

There can be two possible situations. On one hand, the support may go wrong after validation, during the journey. In this case, go to one of the in-person customer service points included in the T-mobilitat project and ask for a replacement.
  
On the other hand, the card may go wrong before validation, not allowing the child on to the transport. In this case, the procedure is as indicated in the answer to the previous question.

The T-16 title will automatically expire and support will be turned off 6 months after you turn 16. Afterwards, they will have to request an ordinary T-mobilitat card, if they do not have one, and top it up with another appropriate pass (T-jove, T-casual...). You can do this via the personal area of this website.

Yes, they can have both supports. But the one with the T-16 can only be loaded with the T-16 ticket. All other integrated tickets can be loaded on to the other support. 

If someone who is not the beneficiary uses the T-16 and this is proved by an inspection team, a penalty may be imposed and the card will be blocked for 3 years, according to the T-16 T-mobilitat use conditions, approved by the ATM.

If the person does not agree and wants to use it again, they must request the unblocking by submitting an appeal to the ATM. This can be done online through the following Generalitat de Catalunya procedure; in the link, you will find a step-by-step guide and all the information, also on how to do the procedure in person.

If your appeal is rejected and you do not agree with the resolution, you can express your disagreement by submitting an administrative appeal to the ATM within one month from the notification of the resolution of your appeal. Find all the information on how to do this through the same link. The ATM has three months to provide a response once the administrative appeal is submitted to the ATM Board of Directors.

If the resource is rejected, the card will be blocked for 3 years, according to the T-mobilitat use conditions, approved by the ATM. But keep the card, because you will be able to use it again after the 3 years. You can contact to T-mobilitat customer service channels, and we will unblock the card.

The penalty is imposed by the transport company where the T-16 is misused; the block of the card is ordered by the Barcelona’s ATM, according to the T-16 T-mobilitat use conditions. Then, the fact of pay the penalty does not mean that the card will be automatically unblocked.

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