Book an appointment with T-mobilitat

Book your T-mobilitat appointment easily and quickly

 

To carry out any procedure related to T-mobility in person, we recommend requesting an appointment at the Customer Service and Information Center (CAI) in order to better plan your visit.

You can check the available time slots below, on this same page.

Opening hours

  • Monday to Friday, from 8 am to 8 pm.
  • Saturday, Sunday, and holidays*, from 9 am to 2 pm.

 

*Closed on December 25th, 26th, and January 1st.

Opening hours

  • Monday to Friday, from 8 am to 7:30 pm.
  • Saturday, Sunday, and holidays*, from 9 am to 1:30 pm

If you come without an appointment, there may be a long waiting time, or turn allocation may stop due to the large number of people waiting.

*Closed on December 25th, 26th, and January 1st.

 

Address

What to bring?

  • For any procedure: your original and valid identity document.
  • To carry out a procedure on behalf of another person: in addition to your own document, you also need a signed authorization from the other person and their original and valid identity document.
  • To register a minor and/or request a T-16 card: in addition to your document, you need the minor’s original and valid identity document, and the guardianship document if you are their legal guardian.
  • If you come on behalf of a Residential Educational Action Center (CRAE) to manage procedures for minors from the center, you must bring this completed responsibility declaration (only in Spanish).

Attention for deaf people

 

T-mobilitat provides accessible assistance tailored to the deaf community, thanks to the presence of specialized sign language interpreters:

  • Video call: we will assist you remotely.
  • In-person visit: come see us at the T-mobilitat Center.

Contact us through your preferred channel indicating your preferred type of appointment and the topic you wish to discuss, and we will respond as soon as possible.

An agent assists a deaf person.
A person checks the T-mobilitat routing system.

How to get there by public transport

 

  • Metro: Ciutat de la Justícia (L 10)
     
  • FGC: Ildefons Cerdà station
     
  • Bus: 46, 65, H12, V3, e14, e15.1, e16, L16, L70, L72, L80, L81, L87, L94, L95
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